1. Service Agreement
By booking a service with Bin Clean NZ, you agree to these terms and conditions. Our services include professional bin cleaning using high-pressure equipment and eco-friendly cleaning products.

2. Booking and Payment
All bookings must be made through our website or by contacting us directly. Payment is required at the time of booking for one-off services. Subscription services are billed automatically on your chosen billing cycle.

3. Cancellation Policy

Cancellations must be made with at least 1 month’s notice prior to your next scheduled service.
Subscription plans can be cancelled at any time with 1 month’s notice, with no cancellation fees.
Any eligible refunds will be processed on the 30th of the following month.

4. Service Access
You must ensure that bins are accessible at the scheduled service time. If our team cannot access your bins, a rescheduling fee may apply. We are not responsible for delays caused by inaccessible bins or adverse weather conditions.

5. Liability
Bin Clean NZ is fully insured and takes care to provide safe, professional service. We are not liable for pre-existing damage to bins or property. Any damage caused by our service will be assessed and resolved on a case-by-case basis.

6. Service Quality
We guarantee satisfaction with our cleaning service. If you're not happy with the results, please contact us within 24 hours and we'll return to re-clean at no additional charge.

7. Privacy
We collect and store customer information in accordance with our Privacy Policy. Your personal information is used solely for service delivery and will not be shared with third parties without your consent.

8. Changes to Terms
Bin Clean NZ reserves the right to update these terms at any time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

9. Contact
For questions about these terms, please contact us at [email protected] or call 0800 BIN CLEAN (246 253).